Frequently Asked Questions

// Each edition may contain a different combination of writings, printed matter, scans, small objects, handmade elements or other fragments we want to share physically through mail. 🧩 No two mailings are guaranteed to look exactly the same — the project is intentionally evolving over time. 🐌

// Subscriptions are sent approximately every two months from Berlin, Germany. Exact shipping dates may vary slightly depending on production, preparation and postal timing.

// Yes — we currently offer both shipping within Germany and international shipping.
International delivery times may vary depending on your country and local postal service. Please note: There will be certain countries we are currently unavailable to send our letters out to.

*please reach out if you are uncertain if we can mail to your location. 🦥

// Yes. We offer both recurring subscriptions and one-time mailings. 🤓☝🏻

// Yes. You can cancel your subscription before the next billing cycle at any time. Once a mailing has already been prepared or shipped, cancellations for that edition may no longer be possible.

// We ship from Germany. Delivery times depend on your location and the postal service. 📮 International deliveries may take longer and can occasionally experience delays outside of our control.

// No — and that is part of the project. Each edition may differ in format, mood, content and materials. 🍄 We want to leave room for experimentation, changing thoughts and collaborations over time. 💭

// ôm ôm is currently run independently and on a small scale. Pricing mainly helps us cover production, packaging, platform and shipping costs while allowing the project to continue sustainably.

// Yes — please contact us before the next shipment is prepared so we can update your information in time.

// Unfortunately, once a shipment has been handed over to the postal service, we cannot fully guarantee delivery. However, please reach out to us and we will always try to find a fair and kind solution together. 🪡

// ôm ôm is a project by Ngọc Anh and Thanh Nga, created around writing, physical memory, visual storytelling and slower forms of connection through mail — to more lightness in being !! 🐛