General Information

// Can I give ôm ôm as a gift?
Absolutely. Enter the recipient’s address at checkout and add a note in the order comments if you’d like us to know it’s a gift.

// How do I cancel my subscription?
Email us at omom.within@gmail.com before your next billing date, and we will cancel immediately. No questions asked, but always happy for feedback!

Shipping & delivery

// Where do you ship?
We ship internationally from Berlin, with a small number of exceptions. Check the FAQ page on our website for the current list of destinations.

// How long does delivery take?
Germany: 2–4 business days. Europe: 1–2 weeks. International: 2–4 weeks. Exact times depend on your location and local postal services.

// My letter has not arrived. What should I do?
Wait a few extra days past the estimated window first — postal delays do happen. If it still has not arrived, email us at omom.within@gmail.com and we will look into it.

Payment

// Which payment methods do you accept?
We accept credit and debit cards via Squarespace. Additional payment methods may be added in the future.

// When will I be charged?
For subscriptions, you are charged at the time of your first order, and on the same date each subsequent billing cycle (approximately every 2 months).

Returns & refunds

// Do you accept returns?
We do not accept returns as standard policy since our packages are curated and sent with care. If something arrived damaged or there is an issue with your order, please email us, and we will find a solution together.

Privacy & data

// What data do you store?
We store your name, postal address, and email to fulfil your subscription. Payment data is processed by Squarespace and not stored by us. See our full Privacy Policy for details.

// Can I request deletion of my data?
Yes — email omom.within@gmail.com at any time and we will delete your data, subject to any legal retention requirements (e.g. order records required by German law).

Last updated: June 2026

// Scope
These terms apply to all orders and subscriptions placed through the ôm ôm website (omom.within@gmail.com), operated by Ngọc Anh Phan & Thanh Nga Ngô, Berlin-Kreuzberg, Germany.

// Products & subscriptions
ôm ôm is a physical letter subscription. We offer:
* Recurring subscription: one package sent approximately every two months
* One-time order: a single package, no recurring charge
Each package contains a handcrafted letter and selected additional items. Package contents vary and are curated by us.

// Ordering & contract formation
By completing checkout and confirming your order, you make a binding offer to purchase. A contract is formed when we send you an order confirmation by email.

// Pricing & payment
All prices are shown in EUR and include applicable VAT. Payment is processed securely by Squarespace at the time of order. For recurring subscriptions, you will be charged on the same date each billing cycle.

// Shipping
We ship from Berlin, Germany, using Deutsche Post. Estimated delivery times:
* Germany: 2–4 business days
* Europe: 1–2 weeks
* International: 2–4 weeks (varies by destination)
We ship to most countries internationally. A list of excluded destinations is available on our website. Shipping costs are shown at checkout.

// Returns & refunds
Due to the nature of our product, we do not accept returns or offer refunds as standard policy.
If your package arrives damaged or you experience an issue with your order, please reach out to us at omom.within@gmail.com. We will review each case individually and find a fair solution.

// Cancellation of subscriptions
You may cancel your recurring subscription at any time by emailing omom.within@gmail.com. Cancellations received before the next billing date will take effect immediately. No further charges will be made after cancellation. We are not able to refund the current billing period.

// Statutory right of withdrawal (Widerrufsrecht)
If you are a consumer based in the EU, you have the right to withdraw from your contract within 14 days of receiving your package, without giving a reason. To exercise this right, contact us at omom.within@gmail.com before the 14-day period expires.
Note: the right of withdrawal does not apply to one-time orders of personalised or perishable goods, or where the package has already been opened and used.

// Liability
We are liable for damages caused by intent or gross negligence. For slight negligence, we are only liable for breaches of essential contractual obligations. In such cases, liability is limited to foreseeable, contract-typical damages.

// Governing law
These terms are governed by German law. For consumers in the EU, mandatory consumer protection provisions of your country of residence also apply.

Last updated: June 2026

// Data controller
Ngọc Anh Phan & Thanh Nga Ngô
Berlin-Kreuzberg, Germany
Email: omom.within@gmail.com

// What data we collect
When you place a subscription order, we collect:
* Full name
* Postal address (for shipping)
* Email address
* Payment data (processed directly through Squarespace — we do not store card details)

// Why we collect it and the legal basis
We process your data for the following purposes:

Fulfilling your subscription (Art. 6(1)(b) GDPR)
We need your name, address, and email to process and ship your subscription and to communicate with you about your order.

Basic website analytics (Art. 6(1)(f) GDPR — legitimate interest)
Squarespace collects anonymised analytics data to help us understand how our website is used. We do not use Google Analytics or any other third-party tracking.

// Third-party processors
We share your data with the following service providers only to the extent necessary to run our service:

Squarespace, Inc. (USA)
Our website, checkout, and email campaigns are hosted and operated through Squarespace. Data transfers to the USA are covered by Standard Contractual Clauses (Art. 46 GDPR). Squarespace privacy policy: squarespace.com/privacy

Stripe, Inc. (USA)
All payments are processed by Stripe. We never see or store your full card details. Data transfers to the USA are covered by Standard Contractual Clauses. Stripe privacy policy: stripe.com/privacy

Deutsche Post AG (Germany / EU)
We share your name and postal address with Deutsche Post to deliver your subscription. For international deliveries, your address may be passed to local postal partners in the destination country.

// International transfers
We ship internationally. Your postal address is shared with Deutsche Post and, where applicable, with postal partners in your country. Squarespace and Stripe are US-based; transfers are covered by Standard Contractual Clauses as noted above.

// How long we keep your data
We retain your data only for as long as necessary:
* Order and subscription data: 10 years (required under German commercial law, HGB §257)
* Payment data: retained by Squarespace and Stripe according to their own retention policy

// Cookies
Squarespace sets functional and analytics cookies on our website. No advertising or cross-site tracking cookies are used. You can manage cookie preferences via the banner shown on your first visit.

// Your rights
Under GDPR, you have the right to:
* Access the personal data we hold about you
* Correct inaccurate data
* Request erasure of your data
* Restrict or object to processing
* Data portability

To exercise any of these rights, email us at omom.within@gmail.com.

// Information according to §5 TMG
Ngọc Anh Phan & Thanh Nga Ngô
Berlin-Kreuzberg, Germany

// Contact
Email: omom.within@gmail.com
Instagram: @omom.within

// Note on legal form
This business is currently operating as a private venture pending formal registration. Legal details will be updated upon registration.

// Responsible for content (§55 Abs. 2 RStV)
Ngọc Anh Phan & Thanh Nga Ngô
Berlin-Kreuzberg, Germany

// Dispute resolution
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, but are open to resolving issues directly. Please contact us first at omom.within@gmail.com.

// Photo credits
Tracy T. Dong
@tracytdong